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How to Leave a Review

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Find your product through previous purchases or search facility

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Write and submit your review

Your feedback is important to us and other Screwfix customers.

Leave a review today to be automatically entered into our weekly prize draw to win £100 worth of Screwfix vouchers. The more reviews you write, the more chance you have to win.

*Prize draw terms and conditions apply - see screwfixcompetitions.com. Published reviews will automatically be entered in to the prize draw.

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Screwfix Card

Get yours next time you visit a store

  • SHOW YOUR CARD TO START AN ORDER
  • WE WILL LINK YOUR CARD TO YOUR ACCOUNT
  • ALL ORDERS SAVED UNDER ONE ACCOUNT
  • SHOW YOUR CARD TO START AN ORDER
  • WE WILL LINK YOUR CARD TO YOUR ACCOUNT
  • ALL ORDERS SAVED UNDER ONE ACCOUNT
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Returns

Returns & Refunds H4

Find out about our returns policy, manufacturer’s warranty and how long your refund will take.
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My Order

Your Order

Find out about promotional codes, order confirmations and out of stock items.
Technical Helplines

Technical Helplines

A list of our supplier contact information for any technical enquires.
Click & Collect

Click & Collect

Find out about our click and collect service, collection times and what to bring with you.
My Account

Your Account

Find out about registering with us, changing your details and requesting invoices.
Delivery

Delivery

Find out about our delivery services, how to track your order, and what to do if a problem
Q&A

Q&A

Find out about our Q&A service, what it provides and when your question will appear.
Payment

Payment

Find out about payment methods, business credit facility and payment issues.
Approved Supplier Deliveries

Approved Supplier Deliveries

Find out more about ordering & returning items from one of our approved suppliers.
Screwfix Card

Screwfix Card

Find out about our Screwfix card, including its benefits, and how to obtain a card.
Screwfix Sprint

Screwfix Sprint

Find out about our new 60 minute delivery service, participating stores, FAQs and more information.
Rate & Review

Rate & Review

Find out about our rate and review service, our weekly prize draw, and when your review will show.
Screwfix Gift Card

Screwfix Gift Card

Find out about our Gift Cards, how to purchase, redemption and what to do if you have a problem.
Screwfix App

Screwfix App

Find out about our Screwfix App, the benefits and how you can get messages and add items.
Refurb By Screwfix

Refurbished Products Find out about Screwfix Refurb including what products, how they’re refurbished and your guarantees.

Find out about Screwfix Refurb including what products, how they’re refurbished and your guarantees.

Here's How it Works...

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Pick up your card in store ( here is long title, long title, long title, long title)

Pick up your Screwfix Card next time you visit a store or ask a member of the team for more details.

Pick up your Screwfix Card next time you visit a store or ask a member of the team for more details.

We'll link it to your Screwfix account

Tell us your surname and postcode so that we can link your card to your account.

Tell us your surname and postcode so that we can link your card to your account.

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Show your card every time you visit

Then let us scan your card or key fob every time you visit to quickly find your account.

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Then let us scan your card or key fob every time you visit to quickly find your account.

Still not heard from us? Let us know! (Escalating your enquiry)

If you have already contacted our teams with your enquiry and it has not been resolved to your satisfaction our Director of Customer Service will step in.

Please provide all the information about your enquiry along with your order reference, customer number if known, and any other previous emails you have with our teams. This will enable our team to investigate and respond. We endeavour to get back to you within 1 working day.

 

 

 

Or write to the team at:

Customer Resolutions
Screwfix Direct Limited
Trade House
Mead Avenue
Yeovil
Somerset
BA22 8RT

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