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Here we can help with:
- Refund or Exchange
- Where is my order?
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There are 2 ways in which you can return items that have been delivered direct from one of our approved suppliers.
Some of these items can be returned to your nearest Screwfix store, other items require collection and you can do this by calling us on our mobile friendly number 03330 112 112.
For the most up to date returns information for your item please visit the product page on our site and this information will be in clear red messaging.
Please note – Some items are excluded from our 30 day money back guarantee. This could be items that have been made to order or cannot be returned for sanitary reasons. For more information please visit our Supplier help page.
There are 2 ways in which you can return items that have been delivered direct from one of our approved suppliers.
Some of these items can be returned to your nearest Screwfix store, other items require collection and you can do this by calling us on our mobile friendly number 03330 112 112.
For the most up to date returns information for your item please visit the product page on our site and this information will be in clear red messaging.
Please note – Some items are excluded from our 30 day money back guarantee. This could be items that have been made to order or cannot be returned for sanitary reasons. For more information please visit our Supplier help page.
Still not heard from us? Let us know! (Escalating your enquiry)
If you have already contacted our teams with your enquiry and it has not been resolved to your satisfaction our Director of Customer Service will step in.
Please provide all the information about your enquiry along with your order reference, customer number if known, and any other previous emails you have with our teams. This will enable our team to investigate and respond. We endeavour to get back to you within 1 working day.
Or write to the team at:
Customer Resolutions
Screwfix Direct Limited
Trade House
Mead Avenue
Yeovil
Somerset
BA22 8RT
- SHOW YOUR CARD TO START AN ORDER
- WE WILL LINK YOUR CARD TO YOUR ACCOUNT
- ALL ORDERS SAVED UNDER ON ACCOUNT
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Ifff you have already contacted our teams with your enquiry and it has not been resolved to your satisfaction our Director of Customer Service will step in.
Please provide all the information about your enquiry along with your order reference, customer emails you have with our teams. This will enable our team to investigate and respond. We endeavour to get back to you within 1 working day.